01Responsibilities
Manage inbound and outbound calls from patients seeking information on doctors and specialists, appointment scheduling, and general patient concerns.Make outbound calls to gather feedback and follow-up with patients.Respond to emergency code announcements in a timely and professional manner.Maintain high levels of professionalism with patients while building strong relationships with each caller.Update patient data in the patient service database after each call.Maintain regular communication with the management team.Qualifications:
Must be 18 years of age or older.A graduate or pursuing graduation.Ability to always remain professional and courteous with patients.Excellent verbal and written communication skills in Hindi, and English.Must be available to work during holidays and weekends.Other Information:
As per requirement of the process shift will be rotational 24*7.Each shift will be 9 hours (8 hours working and 1-hour break) 4 weeks off in a month.Festival days are working, as people still get ill on holidays.Both experienced and fresher candidates are eligible for this role. (Experienced is preferred)Our organization provides our patients with the highest level of care and professionalism, and the VPRM plays a critical role in achieving this goal. If you are passionate about delivering exceptional customer service and meet the qualifications we're looking for, we encourage you to apply for this role.
Compensation: 14,000.00 - 18,000.00 per month
Benefits:
Health insurancePaid sick timeProvident FundWork Location: In person .
