01Overview
Handle customer queries for the US banking process through voice and chat channels.Provide accurate and timely information regarding banking products, services, and customer concerns.Understand customer requirements and provide appropriate resolutions.Maintain a professional and customer-focused approach throughout every interaction.Escalate complex issues to the appropriate department when required.Job RoleCustomer Care ExecutiveJob DescriptionCustomer Support:Handle customer queries for the US banking process through voice and chat channels.Provide accurate and timely information regarding banking products, services, and customer concerns.Understand customer requirements and provide appropriate resolutions.Maintain a professional and customer-focused approach throughout every interaction.Escalate complex issues to the appropriate department when required.Voice ProcessHandle inbound customer calls professionally.Communicate clearly and confidently with international customers.Understand customer concerns and provide suitable solutions.Maintain proper call-handling and service-quality standards.Chat ProcessHandle customer queries through online chat.Provide accurate information using professional written English.Manage multiple customer conversations efficiently.Maintain proper records of customer interactions and resolutions.Work ResponsibilitiesCustomer Handling:Deliver a high-quality customer experience.Maintain professional communication with customers.Follow company policies, procedures, and banking-process guidelines.Ensure customer concerns are resolved within the required timeframe.Process ComplianceFollow all applicable process and quality standards.Maintain confidentiality of customer and banking information.Accurately document customer interactions.Meet assigned productivity, quality, and customer-service targets.Required SkillsCommunication Skills:Fluent\u00a0English communication is mandatory.Excellent verbal and written\u00a0English\u00a0skills.Strong\u00a0listening and comprehension abilities.Professional customer-handling skills.Customer Service SkillsGood problem-solving ability.Strong customer-service orientation.Ability to handle difficult customer situations professionally.Ability to work in a target-driven and fast-paced environment. .
