01Overview
Job Role: Customer Support Executive Inbound Voice Process
Job Description
Handle inbound customer calls and resolve customer queries professionally.
Understand customer concerns and provide accurate and appropriate solutions.
Provide information about products, services, and processes as required.
Maintain a high standard of customer service and customer satisfaction.
Handle customer complaints and escalate complex issues to the appropriate team.
Maintain accurate records of customer interactions and follow-up activities.
Follow company policies, quality standards, and process guidelines.
Meet assigned performance and quality targets.
Eligibility & Qualifications
Education: Degree.
Experience: Freshers and experienced candidates are eligible.
Good communication skills in English and Hindi.
Good listening and problem-solving abilities.
Customer-focused and professional approach.
Ability to work effectively in an inbound voice process.
Salary & Benefits
Freshers: 16,000 incentives two-way transport.
Experienced: 19,000 CTC incentives two-way transport.
Travelling Allowance: 2,000 if the candidate does not opt for the cab facility.
Job Details
Company: HR Globe Recruitment Service.
Process: Customer Support Inbound Voice.
Shift: Day Shift.
Employment Type: Full-Time. .
