01Responsibilities
- Should be able to set the targets for the renewals based on the monthly portfolio
- To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling
- Compliant Management- To identify & resolve the customers' complaints within the specific timelines
- Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
- To provide recommendations & suggestions to the branch for the improvement
- Conduct regular reviews & terminate the non-revival accounts
- Should be able to analyse data and over the challenging areas to improve month-on-month performance.
- Should be able to share the monthly dashboard with the analysis and recommendations
Key Result Areas:
- Managing Residential & Commercial Renewals
- Deliver budgeted profit through Price Increase
- Lead Generation and self conversion
- Customer Retention
Competencies (Skills essential to the role):
- Attentiveness.
- Clear communication skills.
- Ability to use positive language.
- Time management skills
- Data Analysis
Educational Qualification / Other Requirement:
- Graduation
Role Type / Key working relationships:
- Individual Contributor
- Internal team
- External stakeholders
What can you expect from RPCI
- Our values lie at the core of our mission and vision. We believe that its our people who make our company what it is. We believe in:
- Safety
- Integrity
- Innovation
- Learning & Development
- Open & Transparent
- Performance Orientation
DEI statement: At RPCI, we believe in commitment to build an inclusive, wide-ranging workplace welcoming to people of all backgrounds. .
