Customer Care Executive

Job Location: Chennai
Experience: Freshers & Experienced
Salary: 18,000 28,000 Net Take-Home
Work Schedule: 6 Days Working

Job Responsibilities

• Handle customer queries through phone, email, live chat, WhatsApp, and social media.

• Respond to customer concerns related to orders, payments, products, services, and technical issues.

• Provide a best-in-class customer experience and ensure customer satisfaction.

• Handle customer complaints and resolve issues within the required timeline.

• Conduct NPS and customer satisfaction surveys.

• Understand customer issues and provide appropriate solutions using product and spare-parts knowledge.

• Coordinate with internal teams and Team Leads for effective complaint resolution.

• Maintain accurate records of customer interactions, complaints, enquiries, and call dispositions.

• Respond to customer emails within 24 hours.

• Explain product features, benefits, offers, and promotions and convert relevant leads into sales.

• Stay updated on new product launches and product features.

• Escalate unresolved complaints to the Consumer Care Lead immediately.

Required Skills

• Excellent verbal and written communication skills.

• Strong customer handling and problem-solving skills.

• Active listening and patience.

• Basic technical troubleshooting knowledge.

• Good interpersonal and organizational skills.

• Basic computer and IT skills.

• Ability to work in a customer-focused and target-driven environment.

Language Requirements

• English + Tamil + Kannada 3 Positions

• English + Tamil + Malayalam 2 Positions

• English + Tamil + Hindi 1 Position

Benefits

• NPS Incentives

• Attendance Bonus

• PF

• Gratuity

• Insurance

• ESIC, if applicable

How to Apply

Interested candidates can send their updated resume via WhatsApp to 9087700588.