01Overview
Job Code - 2148
Male / Female Customer Care Executive in Telecom Outlet in Saharanpur
A customer care executive is a company worker who helps customers by answering questions, solving problems and making sure they are happy with the product or service. Customer support executives are the first people from a company to talk to customers.
. They talk to customers on the phone, through emails or online chat to explain how things work.
. They help when something goes wrong like a broken item or a delayed order.
. They act as the friendly voice and face of the business.
. They help with questions, fix problems and give support through calls, emails and chat.
. Their main job is to make sure customers have good experience .
. Creating good connections with customers.
Key Responsibilities -
. Defining clear goals and the path to achieve them.
. Assessing market trends and competitive advantages.
. Acting as a culture carrier for corporate values.
. Building strong leadership teams and mentoring managers.
. Bridge the gap between the board, management and staff.
. make sure business decisions maximize organizationl and shareholder value.
. Monitoring key performance indicators across units.
. Ensuring departments work together effectively.
. Collect customer opinions and share insights with product or management teams to improve services.Requirements. High School / Intermediate
. Diploma in related field is often preffered
. Male and Female both can apply
. Experience of 3 to 5 years.
. Excellent verbal, written and active listening skillsBenefits & Perks. Attractive Salary & Incentives
. Excellent Career GrowthRequired SkillsInternational voice process executives, telesales representatives, chat support executives, operations associates, Fluency in Speaking, Computer Knowledge .
