customer care executive in SBI

Job Description:-

Hiring Seva Sarthi'' / Customer Support Executive for Leading PSU Bank Locations: PAN India Roles

Responsibilities: 

Educate customers to utilize services available through self-service channels provided by Bank 

Help and support the customers in giving feedback for services availed. 

Increasing Sales by making available information on various products and services of the bank to customers / visitors. 

Ensuring HNI / Wealth / Premier customers are given proper attention / recognition while handling and priority in service. 

Making available product information brochures, forms, applications etc. to visitors / customers. 

Helping Customers in using alternate /digital services channels, directing to concerned counter / officer in case of need. 

Supporting customer in using digital channels like ATM, ADWM, INB, YONO Mobile App etc. 

Suggesting customers regarding the facility of Toll-free numbers / Call Centre / WhatsApp Banking for account balance related information and other requirements related to ATM / INB / Account Statements etc. 

Direct customers to the concerned officer for cross-selling of products and services, loans / advances offered by the bank.

Skills:- Customer Services and Upselling, Proficiency in Regional/Local Language and English