01Responsibilities
Improve customer service experience, create engaged customers, and facilitate organic growth.
Take ownership of customers' issues and follow problems through to resolution.
Develop service procedures, policies, and standards.
Keep accurate records and document customer service actions and discussions.
Analyze statistics and compile accurate reports.
Adhere to and manage the approved budget.
Maintain an orderly workflow according to priorities.
Mandatory Skill for Candidate:
Proficiency in English & Hindi.
Proven working experience as a customer service executive.
Working knowledge of Google Sheets, Excel, databases, and MS tools.
Strong client-facing and communication skills
Customer service orientation.
Minimum Graduate .
