Customer Care Officer (Surat)

- Handle inbound and outbound customer calls in a professional manner - Resolve customer complaints efficiently and escalate issues when necessary - Maintain accurate records of customer interactions and transactions - Provide product and service information to customers - Follow up with customers to ensure issue resolution and satisfaction - Collaborate with internal teams to improve customer experience - Meet performance targets and service quality standards

- Bachelors degree in any discipline (preferred) - Proven experience in customer service or a related field is an advantage - Excellent verbal and written communication skills - Strong problem-solving and interpersonal skills - Ability to multitask and work in a fast-paced environment - Basic computer knowledge (MS Office, CRM tools, etc.) - Positive attitude and customer-first approach Compensation & Benefits - PF & ESIC benefits - Food allowance - Birthday gift from company - Birthday half-day leave - Friendly work environment - Growth opportunity Job Types: Full time, Fresher Work Location: In person Job Types: Full-time, Permanent Compensation: 20,000.00 - 25,000.00 per month Benefits: - Provident Fund Education: - Bachelor's (required) Language: - English (required) - Hindi (required) Work Location: In person .