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Job Details at a Glance Location Chennai, Tamil Nadu, India Company Toast Experience 1-3 years Qualification Bachelor's Degree in Any Discipline Eligible Batch 2021, 2022, 2023, 2024, 2025 Job Type Full Time Salary 69 LPA* Industry BPO Key Skills Customer Support Payroll Processing Communication Skills Problem Solving Time Management Customer Care Specialist US Payroll at Toast Full Details & How to Apply Join Toast as a Customer Care Specialist US Payroll in Chennai, Tamil Nadu, India , where you'll play a crucial role in payroll processing for clients across the US. This position offers a unique opportunity to enhance your skills in customer support and payroll management, making it an ideal starting point for your career in the BPO sector. The demand for Customer Care Specialist US Payroll jobs is on the rise, particularly as Toast expands its operations in Chennai to meet increasing client needs. With a growing focus on customer satisfaction, this role is vital for ensuring accurate payroll processing, which directly impacts client retention and loyalty. As the BPO industry evolves, professionals equipped with payroll expertise are becoming increasingly valuable. What sets Toast apart in the competitive landscape is its innovative restaurant management software and a robust workforce of over 1,500 employees . Founded in 2011 , Toast has established a reputation for fostering a collaborative culture that encourages growth and development. This role not only offers exposure to US payroll systems but also positions you within a company that prioritizes employee advancement and satisfaction. We encourage 2021, 2022, 2023, 2024, 2025 graduates with a Bachelor's Degree in Any Discipline and 1-3 years experience to apply. The salary for this position ranges from 69 LPA* , making it an attractive option for freshers looking to enter the workforce. In this role, you will develop essential skills such as customer support , payroll processing , communication skills , problem solving , and time management . These competencies not only enhance your professional profile but also open doors to future career advancements within the BPO industry and beyond. Role Difficulty: Medium | Competition Level: Medium | Fresher Friendly: Yes NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. Apply online before the opportunity closes. Job Role & Responsibilities The core mission of the Customer Care Specialist US Payroll at Toast is to deliver precise payroll support while enhancing customer satisfaction through effective communication and problem-solving techniques. Assist customers with payroll inquiries using Toast's proprietary software , ensuring accurate and timely responses to enhance customer support . Utilize communication skills to provide exceptional customer support, addressing issues related to payroll processing efficiently. Collaborate with the payroll processing team to streamline workflows, improving service delivery and overall customer satisfaction metrics . Monitor customer satisfaction metrics and report on performance to identify areas for improvement, demonstrating strong problem-solving capabilities. Take initiative in resolving complex payroll issues, showcasing problem-solving skills to provide timely solutions. Document customer interactions and maintain accurate records for future reference, ensuring compliance with payroll processing standards. Engage directly with clients to understand their payroll needs and provide tailored solutions, enhancing customer support effectiveness. Ownership culture at Toast empowers you to make a direct impact on customer experiences, fostering a sense of responsibility and commitment to excellence. Required Skills & Technical Competencies The skill profile for this role emphasizes a blend of technical and interpersonal abilities essential for effective payroll support and customer interaction. Technical Skills Customer Support intermediate essential for addressing client inquiries and ensuring satisfaction through effective use of Toast's proprietary software . Payroll Processing intermediate knowledge of payroll systems is critical for handling US payroll regulations accurately. Communication Skills intermediate vital for effective interaction with clients and team members during daily customer interactions. Problem Solving intermediate necessary for troubleshooting payroll issues and providing timely solutions to enhance customer satisfaction. Time Management intermediate crucial for managing multiple client inquiries efficiently and meeting deadlines in a structured manner. When showcasing these technical skills in your resume or interview, emphasize specific examples of how you have applied them in previous roles. Eligibility Criteria This role is designed for recent graduates and professionals with relevan
