01Overview
OverviewCollections Representative (Inbound / Outbound Contact Center) a fast-paced, customer-centric role focused on helping customers manage their financial commitments while delivering exceptional service. The position requires strong communication, problem-solving, and the ability to handle challenging conversations with confidence.
ResponsibilitiesHandle high volumes of inbound and outbound calls efficiently and professionallyUnderstand customer financial situations through probing and offer tailored repayment solutionsManage and analyze delinquency levels and collection bucketsDeliver accurate information about services, resolve customer queries, and handle complaints effectivelyBuild strong, trust-based relationships with customers through clear and empathetic communicationMaintain detailed records of customer interactions, transactions, and follow-upsEnsure customer issues are resolved promptly; escalate complex cases when requiredFollow through on commitments to ensure customer satisfaction and timely resolutionQualifications & SkillsExcellent verbal and written communication skillsStrong listening, negotiation, and problem-solving abilitiesAbility to remain calm under pressure and handle challenging conversationsGreat interpersonal skills and customer empathyEffective time management and multitasking skillsQuick decision-making with a solution-oriented approachGraduation (Full-Time) in any disciplineMinimum 12 months experience in a customer service or collections role (International call center preferred)Experience with UK market and knowledge of FCA regulations is a strong advantageStructured call center setup with modern tools and technologyCollaborative and performance-driven team cultureContinuous learning and growth opportunitiesFull-time role operating 24/7, 365 daysFlexible rotational shifts, including weekends and holidaysCompetitive salary and incentives .
