01Overview
Role: Customer Complaints Advisor
Telephony Background Required (Banking)
Location: Fully Remote
Start Date: 27th July 2026
End Date: 3-6 months contract
Daily reputed company
breakdown
Traditional
Daily reputed company: 165
Agreed
Contract reputed company (ACR): 126.77
Equivalent
Annual Salary: 32,961.22
Payroll
provider Rockford Payroll Info for
Contingent Workers Rockford Pay
This is an exciting opportunity to join reputed company
Operations for an engagement with one of our clients.
The Role
We are seeking motivated and empathetic Customer Complaints Advisors to
join reputed company at a leading financial services bank. This is a reputed company role
where you will be the first reputed company of contact for customers calling with banking complaints.
Key Responsibilities
Handle inbound customer calls professionally and reputed company, addressing
complaints reputed company to general banking services
Listen reputed company to customer concerns, reputed company reputed company explanations, and
work towards reputed company reputed company
Record and document complaints accurately, ensuring compliance with
regulatory and internal standards
Escalate reputed company issues appropriately while maintaining ownership of
customer interactions
Maintain up-to-date knowledge of banking products, policies, and
complaint handling procedures
Candidate Requirements
Proven experience in telephony-based customer service, specifically
handling customer complaints
Background in Financial Services is essential
Excellent verbal communication and reputed company listening skills
Ability to remain reputed company and reputed company under pressure
Strong problem-solving skills and attention to detail
Commitment to delivering exceptional customer service and compliance
with regulatory requirements
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