01Responsibilities
- Focus on client retention, renewals & price increase & up-selling
- Compliant Management- To identify & resolve customer complaints within the specific timelines
- Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
- To provide recommendations & suggestions to the branch for the improvement
- Conduct regular reviews & terminate the non-revival accounts
- SPOC for Branch Renewals
- Total concentration on Renewal business only
- Sole Responsible
- On-time CCM/SQS/SQA
- Timely Terminations
- Coordination between Customers & Operations
- Increase in Branch New Sales as Branch CSEs can focus only on New sales
- Reduction in Outstanding
- Lead Generation
Key Result Areas:
- Advance Renewal Followup / CCM
- Customer Objection Handling - with the help of operation
- Renewal letter with PI
- Regular follow-up for renewal and updation in the Renewal portal
- OCC entry from the Renewal portal
- Timely termination from the renewal portal
- Outstanding followup
- SQA
Competencies (Skills essential to the role):
- Clear communication skills.
- Attentiveness.
- Ability to use positive language.
- Time management skills
- Data Analysis
Role Type / Key working relationships:
- Productivity Improvement
- Renewal % Improvement
- Effective review customer wise
- Process Understanding and Implementation
- Renewal Portal Usage in Totality
- Increase in Branch Recent Sales
Educational Qualification / Other Requirement:
- Any Degree
- Two wheeler Licence
What can you expect from RPCI
- Our values lie at the core of our mission and vision. We believe that its our people who make our company what it is. We believe in:
- Safety
- Integrity
- Innovation
- Learning & Development
- Open & Transparent
- Performance Orientation
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds. .
