01Overview
Hiring for Position : Customer Experience Agent, Email Process
Department : Customer Experience
Location : Bangalore.
- Fresh Graduates and Career Come-backs are eligible to apply
- Excellent written and spoken English
- Experience is Sales is good to have.
- Good to have some experience handling UK & US customers
- This position involves 80% emails and 20% calls. Ideally a mix of non-voice & voice process.
Working Hours - 9 hours shift with 1 hour break
Day Shift - 11:00 AM to 08:00 PM
Working days - 5 days a week of the 7 days in the week
Offered CTC - Rs.3.25 LPA Fixed + Performance Bonus + Shift Allowances (As Applicable)
Responsibilities
- First point of contact for our professionals & customers
- Be a product expert, assisting current and existing professionals with any queries that they may have
- Responding to emails from our professionals and resolving their queries promptly.
- Replying to emails using the Zendesk ticketing system
- Ability to handle unresolved questions from customers
- To ensure satisfactory resolution of various issues
- Ensuring high service delivery & customer satisfaction levels
- Strong in spoken & written English, with a clear and confident communication style
- Problem-solving skills
- Good knowledge about using a laptop/computer with above-average typing skills.
- Exceptional attention to detail
- Experience in an International process
- Experience in handling both calls and emails
- Driven & motivated with a great work ethic
- An eagerness to learn and progress within the company
- Self-starter
- Willingness working in rotational shifts.
Perks and Benefits
- Healthcare Insurance
- 40 paid days off per year
- Individual Learning Budget
- Corporate Gym Pass
- Monthly office lunch
- Fully stocked snack corner
- Quarterly Team Outings
- Document(s) To Carry - Rsum
Job Type: Full-time
Compensation: 27,000.00 - 28,000.00 per month
Benefits:
- Commuter assistance
- Food provided
- Health insurance
- Provident Fund
Work Location: In person .
