01Responsibilities
Leverage exceptional written communication skills to negotiate and interact effectively with customers via email, SMS and live chat, ensuring a seamless and empathetic customer experience.
Handle inbound customer communications through live chat, email, text message and phone calls , focusing on assisting customers resolve their accountAssess and understand customers situations to negotiate effectively and guide them toward favorable resolutions.
Apply collections experience to assist customers in creating and committing to repayment plans that suit their circumstances while aligning with regulatory and company objectives.
Adhere to InDebteds core values and foster trust with customers through transparent and supportive communication.
Ensure compliance with all relevant laws, regulations, policies, and procedures.
Assist customers on their journey to becoming debt-free by using insights from customer interactions to propose tailored solutions.
Participate in ongoing training to enhance skills and stay updated on industry practices.
Consistently achieve and exceed key performance metrics:
Experience and Skills:
Experience in a multi-communication contact centreStrong self-motivation and resourcefulness, with excellent problem-solving and critical-thinking skills.
Proven ability to manage multiple customer interactions simultaneously across digital channels.
High proficiency with web-based tools and systems for customer interaction and documentation.
Reliability and adaptability to meet dynamic business needs
Nice to Have
Experience working in debt collection or other financial services company
Experience working in an FCA regulated form
25,000 30,000 a year
Our benefits packages vary depending on region and role requirements. Our talent acquisition team will be able to share more during the recruitment process.
At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.
For Recruiters: We appreciate the interest of all candidates and recruitment agencies, however for this role we are managing this hiring process internally and will not be accepting applications through recruitment agencies. Thank you! .
