- Accessibility- Availability as per defined plan. Defined plan for the district for the month.
- Timely resolution- Laid down query/complaint resolution process shall be followed to ensure timely grievance redressal
- NPS- Deliver aspirations on customer engagement score
- Driving financial literacy and customer awareness on Bank products
- Time to resolve customer concerns- 80% of response & resolutions within TAT
- Educate Customers about the perks linked to his bank a/c and recommend products/ services best suited to the customers requirements
- Partnering with sales field team in running financial literacy camps
Work Experience
3-5 years of relevant experience
- Educational Level :-
- Graduate .
