01Requirements
5+ years of experience in customer onboarding, implementation, or success roles, preferably within the SaaS or legaltech industries.
Demonstrated ability to manage end-to-end onboarding processes for enterprise clients and high-value accounts.
Excellent verbal and written communication skills with the ability to present complex technical solutions to non-technical stakeholders.
Strong project management, organizational, and problem-solving abilities.
Proven track record of driving customer adoption and achieving high trial-to-subscription conversion.
High technical aptitude with a strong understanding of SaaS platforms and relevant legaltech applications.
Ability to work collaboratively in a fast-paced, cross-functional environment with a customer-first mindset.
Willingness to travel up to 50% as required for onsite customer engagements and training sessions.
Benefits:
Choice of medical, dental, and vision insurance plans for you and your family
Additional insurance coverage options for life, accident, or critical illness
Flexible paid time off, sick leave, short-term and long-term disability
10 US observed holidays, and Canadian statutory holidays by province
A home office stipend
401(k) for US-based employees and RRSP for Canada-based employees
Paid parental leave
A local in-person meet-up program
Hubs in San Francisco and Toronto
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Company : EvenUp
Salary : Work from home .
