Customer Operations Associate New Bangalore, India

Ensure accuracy in information being communicated to agents, especially when it comes to policy status and the agents compensationBecome efficient in systems dealing with both consumer policy information as well as partner agent systemsAble to understand and communicate complex agent payments and contract details.Provide excellent service via email, live chat, SMS, and phone, and providing answers to incoming inquiries relating the partner insurance agent and their businessDevelop strong understanding and knowledge of Ethos products and processes in order to support customers/agents and act as a resource for partnership account managersIdentify customer/agent needs and process requests efficiently and effectively within defined service levelsBuild rapport and gain the respect of agents through clear and transparent communicationMeet individual and customer support team goals and objectivesIdentify opportunities for process improvements for assigned functions, collaborating with management to implement agreed upon solutionsQualifications and Skills: 1- 3 years experience in customer support, customer success, operations, or related roleExperience in life insurance or related industry a plus, but not requiredVery detail oriented, especially while working with agent compensation and contract detailsProficiency working with Salesforce or equivalent support/help desk software preferred, but not requiredStrong intellectual curiosity and drive to solve problemsExcellent time management , highly organised and prioritization necessary to balance all responsibilitiesPossess grit and can adapt to changes quicklyAdaptable to change and ability to change tasks quickly with maintaining attention to detailExcellent phone presence , screen navigation and written communications skills.#LI-Onsite #LI-MS1 Dont meet every single requirement If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. .