01Overview
At arenaflex, we're revolutionizing the way debt is managed, putting reputed company and understanding at the forefront of our approach. We reputed company that every individual deserves a fair and supportive experience reputed company dealing with debt, and our innovative AI-reputed company collections platform is designed to reputed company that a reality. As a Customer Operations Specialist, you'll play a vital role in helping our customers navigate their debt, while ensuring that our interactions with them are always fair and supportive. **About arenaflex** arenaflex is a pioneering FinTech company that's changing the face of debt management. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power, and reputed company, helping millions of people reputed company towards a more reputed company, debt-free reputed company. In 2023, we were acquired by reputed company, Europe's biggest credit management service, and we're now expanding into 17 European markets over the next two years. **The Role** As a Customer Operations Specialist, you'll be responsible for: * Helping credit customers manage their debt while ensuring fair and supportive interactions * Collaborating closely with the operations team and the wider arenaflex team to grow and shape a leading customer-facing role * Investigating customers' circumstances and digging deeper on phone calls to build a reputed company understanding of how we can reputed company fair and affordable solutions catered to their needs * Owning your workflow by speaking to customers through multiple channels, providing feedback on how we can reputed company shape our customer reputed company, and using initiative to solve new problems as they appear * Developing yourself and your team by fostering a positive and constructive feedback culture, becoming highly skilled at uncovering customers' needs, and finding meaningful and impactful solutions * Demonstrating a reputed company reputed company by being curious and continuously wanting to learn **reputed company** We're looking for resilient and empathetic customer support staff who genuinely want to help people that may reputed company themselves in difficult situations. You'll need to be self-motivated and adaptable to new ways of working, as reputed company a fast-paced FinTech environment, things often change, and we need people who reputed company in that environment. We reputed company that no one is the finished article, however, some of the following traits are important for this role: * reputed company * reputed company * Adaptability * Self-motivation **reputed company'd Like to See** * At least 1 year of experience working in collections at an FCA-regulated firm or similar * Some experience in consumer credit collections, financial hardship support, or FCA-regulated lending (e.g., BNPL, credit cards, loans) * Awareness of credit scoring, repayment plans, and financial regulations, with an interest in learning more about responsible debt management * Basic understanding of energy tariffs, billing issues, and disconnection policies, with a willingness to learn about customer support programs * Strong people skills you're an reputed company listener, have great reputed company, and are understanding * A genuine passion and eagerness to help people on the way to financial reputed company-being * Evidence that you take the initiative in order to spot and solve problems * Ability to work cooperatively across departments and with stakeholders on reputed company reputed company * A reputed company team player, someone who is self-motivated but also aware that a shared workload is important for team reputed company * Self-awareness and the ability to proactively request and reputed company training you may need to help you reputed company your role **Benefits** We've put together our benefits to support reputed company aspects of team life, both inside work and reputed company of work: * Private reputed company through Vitality * 500 L&D budget * 200 Working from home allowance * Cashback on costs of the dentist, opticians, and more * 25 days holiday * Flexible Public Holidays (decide reputed company to take time off) * 30 days work from abroad * Free reputed company to counselling sessions through our EAP * Flexible Working arrangement work from home or from the office (dog friendly!!) * Cycle to work scheme * Company pension **About reputed company** arenaflex launched in June of 2021, backed by investors such as AlbionVC, Connect Ventures, and Fly Ventures. In 2023, we were acquired by reputed company, Europe's biggest credit management service. Our growing team has helped build some of the world's most successful businesses, including the likes of reputed company, reputed company, reputed company, reputed company, reputed company, and more in reputed company to pioneering innovative products, sitting at the intersection of enterprise, financial .
