01Overview
Position Quality Officer - Service Quality
Reporting to - Regional Head of Service Operations
Location Bangalore (13-D,12-D,13-c and 13-B KIADB Industrial Area, 562107, Attibele)
Roles & Responsibilities
Introduction
We are seeking a motivated Quality Officer responsible for implementing global quality standards, managing and resolving customer complaints, and reinforcing a continuous improvement mindset within the local service business. You will ensure that all products and processes meet Bhlers high standards of quality and compliance.
Bhler is a global leader in manufacturing equipment to produce food, feed, and advanced material, sustainably feeding the world every day. Our global Service Business is growing and transforming, and we are looking for a motivated and experienced Quality Officer who contributes to our mission: Partnering for better Outcomes.
Purpose of Job
As a Quality Officer, you will play a critical role in driving service quality and fostering a culture of continuous improvement within the services business. You will liaise with customers and internal stakeholders to ensure timely and satisfactory resolution of complaints. You will sustainably improve service quality through analyses and improvement measures.
Essential Task
Implement the global and regional service quality strategy, and monitor service workshops and operational processes to ensure adherence to quality standards and customer satisfaction
Ensure that our customers receive assistance with their concerns
Ensure compliance with all applicable laws and guidelines related to quality
Manage customer complaints and warranty management processes effectively, ensuring timely and satisfactory resolution of claims
Monitor and maintain the CAQ (Computer-Aided Quality) system for accuracy and efficiency
Analyse data to make data driven decisions, and provide regular reports and updates to the management on service quality and improvement initiatives
Perform root cause analyses, and drive continuous improvement initiatives (e.g. by 8D reports) to enhance service quality and effectiveness
Conduct quality audits and assessments, and train employees on quality standards/policies, procedures, and best practices .
