01Overview
Company Description Gurudev Motors is an authorized dealer of koda India, providing sales and service for passenger cars since 2005. The company has expanded steadily with multiple state-of-the-art showrooms, workshops, and Sales, Service, Spares (SSS) facilities across Chennai and other cities in Tamil Nadu, including Madurai, Trichy, and Vellore. In 2016, Gurudev Motors launched koda Indias largest integrated Sales, Service, and Spares facility in Ambattur, Chennai, and also became an authorized dealer for Tata Motors in Chennai. Throughout its growth, the organization has received several awards, such as Best Warranty Management, Best Sales Satisfaction Index, and Best Dealer for 2009 from koda Auto India. Gurudev Motors focuses on quality service, customer satisfaction, and long-term relationships with vehicle owners.
Role Description The Customer Relationship Executive (koda Cars Service Center) will work full time on-site at Gurudev Motors in Chennai. This role is responsible for welcoming customers to the service center, understanding their service requirements, and ensuring a smooth and transparent service experience. Daily activities include coordinating service appointments, updating customers on service progress, handling queries and concerns, and following up after service to measure satisfaction and encourage repeat visits. The executive will maintain accurate customer records, support resolution of service issues, and collaborate closely with service advisors, technicians, and other team members to enhance overall customer experience. The role also involves promoting service offers, gathering feedback, and contributing to continuous improvement in customer service standards.
Qualifications
Candidates should possess strong Customer Satisfaction and Customer Service skills to ensure a positive experience throughout the service journey.Candidates should possess Business Relationship Management and Client Relations skills to build long-term, trust-based relationships with vehicle owners.Candidates should possess excellent Communication skills, including clear verbal and written communication and active listening.Experience in automotive service centers or retail customer-facing roles is preferred.Ability to manage multiple customer requests, prioritize tasks, and work collaboratively with service and technical teams.Proficiency in using basic computer applications and customer management systems.Minimum of a high school diploma; a degree in business, marketing, or a related field is an advantage.Comfort interacting with diverse customers, with a professional and courteous attitude at all times. .
