Customer Relationship Executive

JOB DESCRIPTION CRM EXECUTIVE Position: CRM Executive Department: Customer Relationship Management Job Type: Full-Time | Work from Office Key Responsibilities Handle inbound and outbound customer calls professionally. Address customer queries, concerns, and service-related issues. Ensure timely and effective resolution of customer concerns. Maintain accurate records of customer interactions and follow-ups. Prepare and update MIS reports and customer-related data. Coordinate with internal departments for the resolution of pending queries. Conduct regular follow-ups and ensure proper closure of customer requests. Maintain professional communication and a high standard of customer service. Escalate complex issues to the concerned department or senior authority when required. Required Skills & Qualifications Excellent verbal communication and interpersonal skills. Good customer handling and relationship management skills. Strong problem-solving and query-resolution abilities. Basic to good knowledge of MS Excel, MIS, MS Word, and Google Sheets. Ability to maintain accurate data and prepare reports. Good follow-up and coordination skills. Ability to handle multiple tasks, calls, and customer queries efficiently. Professional telephone etiquette and active listening skills. Good time-management and organizational abilities. Ability to work independently as well as collaboratively with the team. Basic knowledge of CRM software or customer data management will be an added advantage. Freshers and experienced candidates may apply. It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.More about this Customer Relationship Executive jobPlease go through the FAQs to get all answers related to the given Customer Relationship Executive jobWhat skills and experience do you need for this Customer Relationship Executive job Ans : To apply for this Customer Relationship Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-3 years of experience. What salary is offered for this Customer Relationship Executive job Ans : The salary for this Customer Relationship Executive job ranges between 7,000-12,000 per month. What shift and timings does this job follow Ans : This Customer Relationship Executive job follows a Day shift. Do you need to visit the office for this job Ans : Yes, candidates need to visit the office and work from the location in Bhilgaon, Nagpur. How many vacancies are there for this Customer Relationship Executive job Ans : There are 10 vacancies for this Customer Relationship Executive role. Which candidates are eligible to apply Ans : Candidates from all education levels with 1-3 years of experience are eligible to apply for this Customer Relationship Executive role. Only female candidates are eligible. What does the role of Customer Relationship Executive involve Ans : As a Customer Relationship Executive, your work will involve skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category. What is the job location for this position Ans : The job location for this Customer Relationship Executive position is Bhilgaon, Nagpur. Who is the right fit for this Customer Relationship Executive job Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process with 1-3 years of experience is the right fit for this Customer Relationship Executive job. What makes this Customer Relationship Executive job a good opportunity Ans : This Customer Relationship Executive job is a good opportunity as it offers a salary between 7,000-12,000 per month. This is a Full Time job and has 10 openings. Candidates can call HR for more info. .