Customer Relationship Manager (CRM)

Position Overview The Customer Relationship Manager (CRM) will be the key point of contact for customers, ensuring a superior service experience. This role focuses on managing customer queries, building relationships, and driving customer satisfaction and retention in the dynamic two-wheeler financing sector. Key Responsibilities Act as the primary contact for customers, addressing inquiries and resolving issues promptly.Build and maintain strong, long-term relationships with customers to enhance loyalty and retention.Guide customers through the loan application process, ensuring they understand terms, conditions, and repayment schedules.Collaborate with internal teams (sales, operations, collections) to address customer needs effectively.Track and monitor customer satisfaction metrics, implementing improvements where necessary.Handle escalations and complaints with professionalism and provide timely resolutions.Conduct regular follow-ups with customers to ensure timely repayments and offer support if required. Upsell and cross-sell relevant financial products to existing customers based on their needs. Qualifications And Skills Bachelors degree in Business Administration, Finance, or a related field.Strong interpersonal and communication skills with a customer-centric mindset.Ability to multitask and manage customer queries in a fast-paced environment.Proficiency in CRM tools and Microsoft Office Suite.Problem-solving skills and the ability to handle escalations effectively.