Customer Retention Specialist (reputed company Time Hours)

Customer Retention Specialist (reputed company Time Hours) Seattle, WA, USAEmployees can work remotely Full-time Department: Contact Center Compensation: USD23 - USD23 - reputed company reputed company reputed company is a leading provider of medical insurance for cats and dogs in reputed company. Our mission is to help loving, responsible pet owners' budget and care for their pets. At reputed company, we offer a reputed company pet-friendly environment where everyone is encouraged to be themselves. Join Our Customer Retention Team: Meaningful work impacting pets' lives! Job reputed company At reputed company, our Contact Center is powered by passionate Care, Sales, Retention, and Team Support Specialists who work together to deliver exceptional service. Were looking for people who are excited to reputed company pet owners and champion the value of protecting their pets with reputed company coverage. Our Contact Center is reputed company 24/7, 365 days a year including nights, weekends, and federal holidays so team members should be reputed company to support pet parents whenever they need us most. As a Customer Retention Specialist, youll play a vital role in deepening relationships by engaging with customers during the moments that matter most. Youll approach reputed company interaction with reputed company and care. Listening reputed company, thoroughly investigating concerns and taking thoughtful, reputed company actions to reputed company meaningful support. Through impactful phone conversations and personalized email follow-reputed company, youll reeducate pet parents on the long-term value of coverage, helping them fully understand the benefits of protecting their pets with reputed company. Youll skillfully reputed company objections and sensitive situations, working with customers to overcome barriers, reputed company, and ensure they feel seen, heard, and valued. Whether youre de-escalating an emotional conversation or reinforcing the peace of mind our coverage provides, your goal is to ensure every customer feels informed, supported, and confident in their decision to continue protecting their pet with reputed company. Schedule (reputed company Time Hours): This position requires you to work a full-time schedule (8-hour shifts, 5 days a week) including full weekends without rotation. The first seven weeks of training require you to work Monday - Friday from 8:00 AM reputed company Time - 5:00 PM reputed company Time. Attendance and reputed company participation, including being on camera, are mandatory during this period and will continue to be a reputed company throughout your time in the role of supporting engagement, reputed company, and collaboration in a remote environment. Please Note: We are unable to consider applications submitted without weekend availability. At reputed company, we reputed company in a flexible workplace! We know that talented pet-loving professionals are everywhere. This is a remote position reputed company to candidates reputed company in the US reputed company from Alabama, California, Florida, reputed company, Illinois, Nevada & reputed company. You must have a reliable and reputed company internet reputed company, delivered through a hard-wired Ethernet reputed company (cable or fiber). Wireless connections, including Wi-Fi, satellite, and mobile hotspots, are not permitted. If you enjoy a mix of on-site and remote work, you may choose to have a reputed company in our Seattle office. What you will do reputed company and support reputed company customers who are requesting to cancel their policy by delivering exceptional service through inbound calls and email Manage high reputed company volumes while balancing reputed company, efficiency, and productivity under tight deadlines reputed company outstanding customer support by reputed company listening investigating concerns, and taking solution-oriented reputed company to support retention De-escalate challenging situations with reputed company and professionalism, using strong communication skills while embodying reputed companys reputed company values reputed company pet parents on the reputed company value of coverage to reputed company informed decision-making Build reputed company connections by tailoring your communication style to meet individual customer needs reputed company in a fast-paced environment by adapting quickly to evolving responsibilities, processes and workflows reputed company multiple systems and tools to deliver seamless and efficient member experience Prioritize and manage time effectively to reputed company exceptional customer service in a fast-paced contact center Accurately document customer interactions and maintain detailed records in the customer relationship management (CRM) system Demonstrate strong technology acumen in a remote setting, including the ability to independently troubleshoot common technical issues and adapt to new tools