01Overview
Job Title- Customer Voice Support Executive Digital Marketing & Upselling
Location- Gurgaon, Downtown
Employment Type- Full-Time
Job Summary
We are looking for enthusiastic and customer-focused individuals to join our team as Customer Voice Support Executives. The role involves handling customer interactions over phone, providing excellent support, identifying customer needs, and promoting relevant products/services through effective upselling techniques.
Candidates with Digital Marketing knowledge are highly preferred. Freshers with a good understanding of Digital Marketing concepts are welcome to apply.
Key Responsibilities
Handle customer calls professionally.
Resolve customer queries and provide accurate information.
Identify customer needs and recommend suitable products/services.
Achieve upselling and cross-selling targets.
Educate customers about digital marketing solutions and services.
Maintain high customer satisfaction and service quality standards.
Update customer records and interaction details in CRM systems.
Follow organizational processes, compliance, and quality guidelines.
Collaborate with internal teams to ensure customer issue resolution.
Required Skills & Qualifications
Minimum qualification: Graduate/Undergraduate.
Excellent verbal communication skills in English.
Strong customer service orientation.
Basic understanding of Digital Marketing, including:
SEO
Social Media Marketing
Google Ads/PPC
Content Marketing
Email Marketing
Ability to persuade and influence customers.
Good listening and problem-solving skills.
Basic computer knowledge and familiarity with CRM tools.
Please share your resume to richa.singh9@teleperformance.com. .
