01Responsibilities
Assisting the regular and routine customer queries regarding Products and services of the client via Chat Ensure that appropriate steps were taken to resolve customers' problems and providing feedback accordingly Refer unresolved customer grievances to designated departments for further investigation To meet process expectations with high quality standards and adherence to SLAs Professional in conduct/behavior, appearance and communication Contributes to team effort by accomplishing related results as needed Technical and Functional Skills: Computer literate with the ability to learn customer service Software applications. Basic Knowledge of Hardware (modems, Routers and Troubleshooting) Good Customer Handling Skills Needs to have the ability to adapt to perpetual changes as per Business requirements. Ability to work in teams Flexible for 24X7 Shifts Should not have any commitments part time courses, tuitions, etc. that hamper work performance Knowledge of excel Experience in Troubleshooting related process Experience in Chat process Experience in cable or telecom industry Dish TV/Tata Sky/ AT & T Ability of analyzing information and evaluating results to choose the best solution and solve problems Good documentation Skills .
