01Overview
Join us as a Customer Service & Operations Credit Delivery Team Manager
This role will see you delivering positive customer and business outcomes, providing subject matter expertise in a variety of capacitiesYoull analyse, assess, and deliver projects and change initiatives or regulatory changes affecting systems, processes, customer experiences, and propositionsYoull enjoy considerable stakeholder interaction, managing complex relationships internally and externally, and ensuring delivery is in line with the operational requirements and aligned to customer and business needsWe're offering this role at associate level
What you'll do
Well look to you to provide expertise in regulatory, system, process, product, or customer proposition impacts on various operations. Youll analyse how changes to the business operating model will impact existing procedures and drive recommendations on our approach. In doing so, youll ensure the successful deployment of changes to systems, providing system support while managing communication with the business.
In addition, youll:
Review credit documentation including loan applications, disclosures, and credit evaluationsSupport technology partners to drive system improvements and the resolution of defects and incidentsAssist with the production of relevant policy related credit products and MI to make sure that assurance and compliance objectives are metProvide knowledge to the team to enable the design of architecture, business processes, tech, and data solutionsAct as an internal consultant to enable and inform effective standards, processes, and controls
The skills you'll need
To succeed in this role, youll need credit operations experience in a leadership role, and knowledge of best-in-class practices and processes as well as emerging credit ops thinking.
Youll also need:
Knowledge of credit operations, process management, and productsThe ability to develop business and technical architecturesAn understanding of technology governanceAn understanding of internal and external regulatory frameworks .
