Role Overview
Join us as a Customer Service & Operations Function Leader. If you have strong team leadership skills, this is a chance to take on a role with high levels of responsibility and exposure to internal and external stakeholders. Youll lead a function to achieve their KPIs and SLAs, delivering successful and appropriate customer and business outcomes. You'll drive improvements in productivity, efficiency, and service performance by coaching, inspiring, and developing the skills of your people. This role is being offered at the vice president level.
Key Responsibilities
- Leading your team to success with strong people and resource management
- Maintaining a focus on optimizing capacity, reducing costs, and increasing productivity while reducing operational losses and errors
- Developing and delivering continuous improvement, driving the strategic direction of the function
- Defining performance indicators, measurements, and reporting critical MI for decision-making
- Producing and maintaining an effective training and accreditation plan
- Overseeing KPIs and ensuring the unit maintains healthy matrices
- Achieving financial targets and efficiency gains through process improvement initiatives
- Managing risk and maintaining effective relationships with internal and external stakeholders
Qualifications Required
- Strong people management skills with the ability to engage and motivate teams successfully
- Previous experience in supply chain management in a leadership role, with knowledge of best practices and emerging supply chain thinking
- Experience working in a financial services environment with knowledge of the industry, customers, products, processes, and banking systems
- Background in working with risk and compliance
(Note: No additional details of the company were mentioned in the job description.)
