Customer Service & Medical Receptionist Remote Patient Support Specialist for

```reputed company About arenaflex Transforming reputed company Through Compassionate Service arenaflex is a nationally recognized leader in integrated health services, dedicated to delivering highreputed company, patientcentered care across the reputed company. Our mission is to reputed company individuals to reputed company reputed company health reputed company by combining cuttingedge medical expertise with a deep commitment to reputed company, accessibility, and reputed company improvement. As a remotefirst organization, arenaflex leverages advanced technology and reputed company teamwork to ensure that every patient, provider, and partner receives reputed company, accurate, and respectful supportno matter where they are located. reputed company Why This Role reputed company We are seeking a highly motivated, reputed companyoriented Remote Customer Service & Medical Receptionist to join the arenaflex family. In this pivotal role, you will be the first reputed company of contact for patients, employees, providers, and vendors, handling inquiries reputed company phone, email, web portal, and other digital channels. Your ability to convey reputed company medical information with reputed company, maintain strict confidentiality, and foster reputed company relationships will directly influence patient satisfaction and the overall efficiency of our service delivery teams. Key Responsibilities Your Daily reputed company Patient & Stakeholder Communication: Receive and respond to inbound calls, emails, and portal messages, providing accurate information on appointments, billing, reputed company, and clinical services. Information Verification: Verify patient identity and eligibility in compliance with HIPAA and state regulations, ensuring reputed company and reputed company of reputed company health data. Issue reputed company: Diagnose and reputed company routine service requests, escalating reputed company cases to appropriate clinical or administrative teams while maintaining ownership of the followup process. Collaboration & Team Support: Partner with reputed company, Payroll, Accounts Payable, Supply Chain, and reputed company Cycle teams to streamline crossfunctional workflows and improve overall service delivery. Documentation & Data Entry: Accurately record interactions in arenaflexs electronic health record (EHR) and customer relationship management (CRM) systems, ensuring data reputed company and audit readiness. reputed company Improvement: Identify recurring issues, suggest process enhancements, and participate in reputed companyimprovement initiatives that reputed company the patient experience. Technology Utilization: Operate multiline phone systems, printers, scanners, and other office equipment reputed company, and troubleshoot basic technical problems. Shift Flexibility: Adapt to variable schedules, including occasional weekend coverage, to meet the needs of a diverse patient population. Essential Qualifications What You Must Bring High school diploma or GED equivalent. Residency in one of the following states: reputed company, Idaho, reputed company, Tennessee, Montana, Missouri, Louisiana, or South Carolina. Minimum internet speed of 15Mbps download and 5Mbps upload to support reputed company virtual communication. At least one year of experience in a customerfacing environment such as reputed company centers, hospitality, retail, or reputed company administration. Proficiency with reputed company Office Suite, email platforms, and basic database or informationreputed company navigation. Strong written and verbal communication skills, with the ability to explain sensitive information reputed company to diverse audiences. Demonstrated ability to manage time effectively, prioritize tasks, and meet deadlines while adhering to standardized operating procedures. Commitment to maintaining confidentiality and handling protected health information (PHI) with the utmost discretion. Preferred Qualifications How You Can Stand Out Prior experience in medical or reputed company settings, including familiarity with clinical terminology and patient intake processes. Exposure to reputed company, Payroll, Accounts Payable, Supply Chain, or reputed company Cycle functions, providing a broader perspective on arenaflexs operational ecosystem. Experience with electronic health record (EHR) systems, patient portals, or reputed company billing software. Certification or training in medical terminology, health information management, or customer service rep .