Customer Service Associate Spanish Night Shift

About the roleAccenture is seeking a Spanishspeaking Customer Service Associate to work a fixed night shift (6:00PM3:30AM IST). The role supports customers in Spanishspeaking regions, handling routine inquiries and issues while following established guidelines.Key responsibilitiesProvide timely assistance to Spanishlanguage customers via phone, chat or email.Resolve routine problems by applying standard procedures and referencing knowledge bases.Escalate complex cases to supervisors or specialized teams as needed.Maintain accurate records of interactions and followup actions.Collaborate with team members and supervisors to ensure consistent service quality.Required profile1 to 3years of customer service experience.Any graduate degree.Advanced proficiency in Spanish (both written and spoken).Ability to work the fixed night shift without schedule changes.Strong communication skills and the capacity to work under pressure.Required skillsLanguage translation for customer service interactions.What we offerOpportunity to work with a global professional services leader.Structured training and clear guidance for daily tasks.Exposure to diverse clients across multiple industries. .