Customer Service Associate (Inbound Voice Process)

- Answer incoming and make outgoing calls as required- Manage and resolve customer complaints- Identify and escalate issues to the respective Point of Contact- Provide product and service information to customers- Conduct research using available resources- Resolve customer complaints using relevant software- Route calls to appropriate resources- Document call information according to standard procedures- Identify and report trends in customer calls to the management team- Follow up on customer calls when necessary

- 1-3 years of experience in a call center environment- Knowledge of customer service practices and principles- Excellent typing skills- Strong listening, verbal, and written communication skills- Ability to handle stressful situations appropriatelyPreferred Languages:- English- Hindi- Tamil- KannadaLocation: Bommanahalli, HSR Layout, .