Customer Service Associate Customer Support Siliguri, West Bengal

Education At least Higher Secondary or equivalent (XII) Experience Freshers welcome E-commerce background preferred Skills and Competencies Versant Level 3 English proficiency Strong verbal and written communication skills. Ability to manage customer interactions across calls, chat, email, and ticketing platforms. Basic computer knowledge with familiarity in CRM systems. Customer-focused mindset with problem-solving ability. Close attention to detail in documentation, categorisation, and follow-ups. Ability to meet quality, turnaround time, and compliance metrics consistently. Comfortable working in a structured, SOP-driven office environment. Why Join Fusion CX At Fusion CX, you step into a structured, people-first operations environment designed for stability and growth. Work in a professional work-from-office setup with clearly defined processes and SOPs Gain hands-on experience across voice, chat, email, and ticket-based customer support Learn through structured onboarding, continuous coaching, and quality-driven feedback Build in-demand customer service skills in a high-volume, process-led environment Grow within a stable organisation that values performance, consistency, and accountability If you are looking for call center job vacancies, BPO hiring for CSA or customer service associate jobs in Siliguri that offer clarity, learning, and long-term reliability, Fusion CX is the right place to build your career. .