01Overview
Roles and Responsibilities :
Provide exceptional customer support through email, or chat to resolve customer queries and concerns/Preferred banking domain.
Handle complex issues related to orders, returns, exchanges, and product information in a timely and skilled manner.
Escalate critical issues to senior team members or supervisors when necessary.
Job Requirements :
0.6 months and above years of experience in customer-facing roles such as call center operations or e-commerce customer support.
Robust communication skills with the ability to articulate technical information clearly over phone/email/chat platforms.
Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail. .
