01Responsibilities
Customer Experience: Ensure exceptional customer service across all channels (phone, email, chat, social media). Handle escalated customer issues and complex inquiries. Identify and address trends in customer complaints and feedback. Proficiency in using CRM software and other customer service tools. Proactively identify opportunities to improve the customer experience.
Operational Excellence: Implement process improvements and best practices to enhance team productivity and customer satisfaction. Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and improve the platform. Stay up to date on industry trends and best practices in customer service.
Qualifications Collaborate with other departments to resolve customer issues and improve the platform. Solid expertise with GDS tool(Amadeus , Galileo) Understanding of ticketing , refunds , Cancellation , Reissue , PNR check Candidates preferred from flights / aviation industry Stay up to date on industry trends and best practices in customer service.
Why Join Us: 1. A collaborative output driven program that brings cohesiveness across businesses throughtechnology 2. Improve the average revenue per use by increasing the cross-sell opportunities 3. A solid 360 feedback from your peer teams on your support of their goals4.
Respect, that is earned, not demanded from your peers and manager Compensation: If you are the right fit, we believe in creating wealth for you. With enviable 500 mn registered users, 21 mn merchants and depth of data in ourecosystem, we are in a unique position to democratize credit for deserving consumers &merchants; and we are committed to it. Indias largest digital lending story is brewing here.
Itsyour opportunity to be a part of the story! .
