Customer Service Associate( banking)

Job Summary We are hiring experienced Banking Customer Service Associates for a 6 to 9 months international banking project. The role involves handling premium inbound customer interactions, ensuring first-contact resolution, recommending needs-based banking products, and maintaining strict compliance and quality standards. Key Responsibilities Handle inbound customer queries related to international banking products and services Provide accurate, prompt, and empathetic customer supportAchieve first-contact resolution (FCR) across customer interactionsIdentify and recommend value-added banking products based on customer needsAdhere to banking regulations, compliance requirements, and quality benchmarksMaintain detailed and accurate interaction documentationMeet assigned individual KPIs, productivity, and sales targets Handle escalations professionally and resolve conflicts effectively Candidate Profile / Requirements 2 to 6 years of experience in Banking operations Experience in international banking / global banking processes preferredExposure to multi-product banking propositions (accounts, cards, payments, loans, etc.)Strong communication skills with high levels of customer empathyProven ability to work in a target-driven contact center environment Good understanding of regulatory and compliance frameworks Experience 2 to 6Years (Relevant Banking Experience Mandatory) Location Bangalore 20 Openings Hyderabad 20 Openings Employment Type Contract 6 to 9 Months Industry Type Banking / Financial Services / BPM / BPO Functional Area Customer Success, Service Operations, Customer Support (Voice Inbound) Key Skills International Banking, Banking Operations, Customer Service, Inbound Voice Process, Conflict Resolution, Compliance, FCR, Cross-Selling, Upselling, KPI Achievement Education Graduate in any discipline (Commerce / Finance preferred) Work Schedule Rotational Shifts (As per international banking operations) Work Mode: Work from office Notice Period Immediate to 30 days preferred Why Join Us Opportunity to work on a premium international banking program High-visibility role with exposure to global customers Fast-paced, performance-driven environment Role & responsibilities If interested, please share your resume at parvati.tanpure@protivitiglobal.in and shyamli.mhatre@protivitiglobal.in .