Job Summary Our growing business is looking for a skilled problem solver to join our team as Virtual Field Supervisor We need an enthusiastic individual who can listen to field employees issues and then offer unique and cutting-edge solutions to each other problems The successful candidate for this role will have a strong command of the company s customer service policies and be well-trained in industry knowledge that can be critical for offering quick and accurate assistance to employees Responsibilities and Duties 1 Call filed employees clients based in the US to perform security checks 2 Answers incoming calls regarding issues service questions and general client concerns 3 Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller 4 Update information in the service database report during and after each call 5 Work with the management team to stay updated on industry knowledge and be informed of any changes in company policies 6 Impact the company s bottom line by problem-solving and turning frustrated clients into repeat customers 7 Establish and manage communication with corporate Clients staff and management 8 Ensure effective telephone and email communications both internally to maintain a skilled image 9 Organize and prioritize office tasks to fulfill all administrative requirements 10 Coordinate meetings with the US team 11 Participate as needed in special department projects Qualifications and skills 1 Graduation or Equivalent 2 Prior customer service experience is a plus 3 Time management 4 Collaboration skills 5 Problem-Solving Analysis 6 Personal effectiveness credibility 7 Excellent communication and interpersonal skills 8 Technical capacity Good knowledge of MS Office Google products Benefits All benefits will be mentioned in the Offer letter Job type Full-time Job Types Full-time Permanent Benefits Health insurance Provident Fund Education Bachelor s Required Experience Customer service 1 year Required Language English Required Work Location In person .
