01Overview
As a Customer Service Associate at Radical Global, you will be an integral part of our dynamic team, providing exceptional support to our clients. Your role will involve utilizing your strong communication skills to assist customers with their inquiries and provide solutions to their concerns. Your proficiency in spoken and written English will be essential in delivering top-notch service to our diverse clientele.
Key Responsibilities
Engage with customers through various channels such as phone, email, and live chat to address their needs promptly and effectively. Utilize MS-Office and MS-Excel to maintain accurate records of customer interactions and resolutions. Demonstrate empathy and patience when dealing with customer complaints, ensuring a positive customer experience. Collaborate with other departments to escalate and resolve complex customer issues in a timely manner. Identify opportunities to upsell or cross-sell products and services to enhance customer satisfaction and company revenue. Stay updated on product knowledge and company policies to provide accurate information to customers. Strive to meet and exceed customer service goals and KPIs to contribute to the overall success of the team and organization.
If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, we would love to have you on our team at Radical Global. Join us in creating memorable experiences for our valued customers!
About Company: SRK Innovations is a trusted provider of RFID, Barcode, and Retail Security solutions in India. We help businesses improve asset tracking and inventory management.
Our solutions are designed for retail, warehouse, logistics, and manufacturing industries. We offer a wide range of RFID tags, barcode scanners, printers, and EAS systems.
SRK Innovations focuses on quality, reliability, and cost-effective solutions. We provide competitive pricing across all product categories. Ready stock availability ensures faster order fulfillment. We offer pan-India delivery with secure packaging.
Our team provides technical support and product consultation. SRK Innovations is committed to helping businesses improve efficiency and reduce operational losses. .
