01Overview
Role & Responsibilities
Performing inbound calls/chat from wire transfer customers and agents.
Take inbound calls per day from the customers.
Answer a wide range of inquiries and solve a wide range of customer service issues and problems.
This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
Processing customers orders and ensuring its accuracy and completion.
Participating in continuous training sessions and sharing best practices.
Show good oral and written skills for call escalation via call sheet completion or call escalation.
Preferred Candidate Profile
Educational Qualification: Any Graduate (Result awaited can apply)
Fresher graduates are eligible to apply
Graduates with a minimum 1 year of International Voice experience are required.
Excellent Written & communication in English.
Should be comfortable in night shifts and rotational week offs.
Ability to model the corporate value of respect, courage, passion, teamwork and integrity.
Working Model : 24*7 (work from Office)
Candidate should be comfortable with relocation to job location- Noida
Perks and Benefits
Salary Range- 2.95 LPA - 4.0 LPA
Free pick up and drop facility will be provided within 35 Kms from office address
Medical Insurance
Life Insurance
Compensation: 300,000.00 - 499,000.00 per year
Benefits:
Health insurance
Paid sick time
Paid time off
Provident Fund
Work Location: In person .
