Customer Service Chat Support Gurugram

JD for Chat support representative- Location : Sec 86 Gurgaon, SS OMNIA (Work From Office) We are hiring a Customer Support Representative (Chat) to manage client communication and ensure a smooth, professional experience throughout each project. This is a full-time, on-site role based in Sector 86, Gurugram. Responsibilities Respond to client inquiries via live chat and messaging platforms in a clear and professional manner Handle questions related to video editing services, orders, timelines, and revisions Coordinate basic project details between clients and the internal team Resolve client concerns using a calm, empathetic, and solution-oriented approach Maintain accurate communication records and follow-ups Ensure smooth communication throughout the project lifecycle Maintain high standards of client satisfaction and professionalism Qualifications Experience or interest in customer support / chat-based support roles Strong written communication skills in English Ability to handle multiple conversations and work under pressure Positive attention to detail and time-management skills Familiarity with chat tools, CRM systems, or online platforms is a plus Experience in creative agencies, media companies, or service-based businesses is preferred but not mandatory Basic understanding of digital services or video editing workflows is a plus Good English speaking is plus Salary 25,000 32,000 per month (fixed), based on experience and skill level Location & Work Mode Sector 86, Gurugram, SS omnia Full time | On-site only Job Types: Full time, Permanent Compensation: 25,000.00 - 32,000.00 per month Experience: CHAT SUPPORT: 1 year (Preferred) Customer support: 1 year (Preferred) Language: English (Preferred) Work Location: In person .