Job Description Customer Service Coordinator/ Spare Parts & Logistics
Position: Customer Service Coordinator / Spare Parts & Logistics
Location: Kanjurmarg, Mumbai
Experience: 03 Years
Qualification: B.E./B.Tech. / B.Sc.
Joining: Immediate Joiner Preferred
Industry: IT services
About the Role
We are looking for a Customer Service Coordinator / Spare Parts & Logistics to manage customer queries, coordinate service requirements, and ensure timely availability and delivery of spare parts. The role will act as a key coordination point between customers, service engineers, warehouse, vendors, and logistics partners.
Key Responsibilities
Customer Service & Coordination
- Handle customer queries related to spare parts, service requirements, orders and deliveries.
- Coordinate with customers to understand their requirements and provide timely updates.
- Register and track customer service requests and spare-parts requirements.
- Coordinate with service engineers and technical teams for customer issues requiring spare parts.
- Follow up with internal teams to ensure timely resolution of customer requests.
- Maintain regular communication with customers regarding order status, dispatch and delivery timelines.
- Escalate critical or delayed customer issues to the concerned manager.
Spare Parts & Inventory Coordination
- Coordinate the availability, allocation and dispatch of spare parts for customer requirements.
- Check stock availability and coordinate with warehouse teams for material movement.
- Maintain accurate records of spare parts orders, stock movements and dispatches.
- Coordinate for replacement/return of defective or incorrect spare parts.
- Follow up on shortages, pending requirements and back-ordered parts.
Logistics Coordination
- Coordinate with logistics partners for pickup, dispatch and delivery of spare parts.
- Track shipments and proactively update customers on delivery status.
- Ensure required documentation such as invoices, delivery challans and transport details is completed.
- Follow up on delayed shipments and coordinate resolution of delivery-related issues.
- Maintain records of dispatches, deliveries and pending shipments.
MIS & Reporting
- Maintain customer service and spare-parts trackers.
- Prepare basic MIS reports on customer requests, pending orders, dispatches and deliveries.
- Update ERP/system records accurately.
- Maintain proper documentation and ensure timely closure of service requests.
Required Skills
- Strong customer service and communication skills.
- Good coordination, follow-up and problem-solving abilities.
- Basic understanding of logistics, inventory and spare-parts operations.
- Good working knowledge of MS Excel and MS Office.
- Ability to communicate effectively with customers, service engineers, warehouse teams and logistics partners.
- Strong attention to detail and ability to manage multiple requests simultaneously.
- Positive attitude with a customer-first approach.
- Willingness to learn about retail automation equipment and systems.
Candidate Profile
- BE./B.Tech. in Mechanical, Electrical, Electronics, Industrial Engineering or related discipline, or B.Sc.
- 03 years of experience in customer service, coordination, logistics, spare parts, technical support or operations.
- Freshers with good communication and coordination skills can also be considered.
- Candidates with experience in automation, retail technology, equipment, industrial products or technical customer support will be preferred.
- Immediate joiners
- Candidate should be comfortable working from Kanjurmarg, Mumbai.
Key Performance Areas
- Timely response and closure of customer requests
- Accurate coordination of spare-parts requirements
- Timely dispatch and delivery of spare parts
- Effective coordination with service and logistics teams
- Accurate documentation and system updates
- Customer satisfaction and timely resolution of issues
