Customer Service Executive (English Communication) (India)

Job Description Position Customer Service Executive Department Customer Care Location Bhubaneswar Industry IT, Real Estate Employment Type Full-Time Job Summary We are looking for a confident and professional Customer Service Executive with excellent spoken and written English to handle customer inquiries, provide accurate information about our services, and ensure a positive customer experience. The ideal candidate should possess outstanding communication skills, a customer-focused attitude, and the ability to build strong relationships with clients. Key Responsibilities - Handle inbound and outbound customer calls professionally. - Communicate confidently in English with clients over calls, emails, and chats. - Respond to customer inquiries regarding company products and services. - Maintain a high level of customer satisfaction by resolving queries promptly. - Coordinate with internal departments to ensure timely resolution of customer concerns. - Record customer interactions and update CRM records accurately. - Follow up with customers regarding pending issues and feedback. - Maintain proper call logs, reports, and customer databases. - Escalate complex customer issues to the concerned department whenever required. - Represent the company professionally during all customer interactions. Eligibility Criteria - Graduate in any discipline. - Minimum 12 years of experience in Customer Service, BPO, Customer Support, or Client Relationship roles. - Freshers with exceptional English communication skills may also apply. Required Skills - Excellent spoken and written English. - Clear pronunciation and a neutral communication style. - Strong interpersonal and active listening skills. - Customer-centric attitude with problem-solving ability. - Good computer knowledge (MS Office, Email, CRM). - Ability to multitask and work under pressure. - Qualified etiquette and positive attitude. Preferred Candidate - Experience in IT, Real Estate, Banking, Financial Services, or BPO will be an added advantage. Working Hours 10:00 AM 8:00 PM Salary As per company standards and candidate experience. Compensation: 10,000.00 - 20,000.00 per month Benefits: - Life insurance - Provident Fund Work Location: In person .