Customer Service Executive

Hi,

This is  Darshana Patil fromAquilasys Inc.

I am reaching out regarding an immediate, entry-to-experienced level opportunity for aCustomer Service Executivewithin ourDomestic Inbound Voice Supportteam based at (Ghansoli), Navi Mumbai.

Whether you are a fresh graduate looking to build a strong corporate foundation or an experienced professional seeking career progression, this role offers competitive compensation, structured training, and dedicated station shuttle connectivity.

Position Details:

Role:Customer Service Executive
Process:Domestic Inbound Voice Process (100% Voice Support)
Location:Ghansoli, Navi Mumbai (Work from Office)
Working Window:8:00 AM to 12:00 AM Midnight (Any 9-hour rotational shift)
Work Schedule:6 Days Working with 1 Rotational Weekly Off
Education:HSC (12th Pass) or Graduate (Freshers & Experienced eligible)
Transport:Pick & Drop shuttle facility provided from Ghansoli Railway Station

Position Overview

In this role, you will serve as the primary voice of the brand, handling incoming customer inquiries, troubleshooting concerns, and providing timely resolutions. Working within an inbound contact center framework, you will follow structured call flows, uphold quality parameters, and drive high customer satisfaction (CSAT) across all interactions.

Key Responsibilities

Inbound Call Handling:Answer incoming customer calls professionally to address queries, complaints, and service requests.
First-Contact Resolution:Provide accurate product/service information, troubleshoot customer issues, and strive for first-call resolution (FCR).
Service Excellence:Maintain high levels of customer satisfaction (CSAT) by demonstrating active listening, patience, and clear communication.
CRM & Documentation:Accurately update call logs, customer notes, and case dispositions in the CRM system.
Quality & SLA Compliance:Adhere strictly to call flow scripts, compliance protocols, and operational quality benchmarks.

Qualifications & Eligibility Criteria

Must-Have:

Education:MinimumHSC (12th Pass)or Graduate in any stream.
Experience:Open toFreshersas well as candidates with prior contact center/customer support experience.
Communication Skills:Good verbal English communication skills with clear articulation and active listening.
Shift Flexibility:Comfortable working in rotational 9-hour shifts within the 8:00 AM to 12:00 AM operational window (6 days/week).
Interview Process

Why Join This Team

Stable career foundation with structured on-the-job training and mentoring.
Convenient daily commute with free shuttle service from Ghansoli Railway Station.
Clear internal progression paths into Senior Associate, Quality Analyst, and Trainer roles.

If you are interested in this position, please reply with your updated resume, current location, current/expected CTC, and availability to attend the interview rounds.