01Overview
Customer Service Representative Logistics / Shipping
Job Title: Customer Service Representative (CSR)
Location: Vaishali, Ghaziabad
Work Mode: Onsite
Working Days: 6 Days Working
Experience: 12 Years
Job Summary
A Customer Service Representative (CSR) in Logistics / Shipping is responsible for handling customer communication, coordinating shipment activities, managing documentation, and ensuring smooth logistics operations. The role requires strong coordination skills, customer handling abilities, and knowledge of import/export processes.
Key Responsibilities
Handle customer queries through calls, emails, and other communication channels
Coordinate with operations teams, shipping lines, agents, and transporters
Track import/export shipments and provide timely status updates to customers
Manage shipping documentation such as BL, invoices, delivery orders, and related documents
Resolve customer concerns and maintain strong client relationships
Maintain accurate records of shipments, customer interactions, and operations
Ensure timely follow-up on shipment schedules and operational activities
Coordinate internally to ensure smooth logistics and delivery processes
Support daily logistics operations and customer service activities
Ensure compliance with company processes and operational standards
Requirements & Skills
Bachelors degree in any discipline
12 years of experience in Logistics, Shipping, or Freight Forwarding
Knowledge of import/export procedures and shipping documentation
Good English communication and customer handling skills
Basic knowledge of MS Excel and email handling
Strong coordination and problem-solving abilities
Ability to work in a fast-paced logistics environment
Good organizational and multitasking skills .
