Handle customer queries received via email
Ensure responses are sent within 24 hours
Maintain service quality and accuracy in communication
Collaborate effectively with internal and external stakeholders
Manage challenging situations with professionalism and empathy
Support initiatives to improve service delivery and customer satisfaction
Educational Qualifications: Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)
Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)
Experience: 0 - 2 years of relevant experience .
