01Overview
Job Description:
We are hiring Customer Service Executives to manage customer communication across calls, emails, and chat. The role requires excellent communication skills and the ability to resolve queries promptly and professionally.
Key Responsibilities
Handle inbound customer calls, emails, and chat queries
Provide accurate information regarding loan applications, status, and troubleshooting
Maintain a high level of customer satisfaction by ensuring quick and clear resolutions
Follow process guidelines and meet productivity/service targets
Coordinate with internal teams for escalations or technical issues
Required Skills & Experience
Minimum 1 year of experience in inbound calling, email handling, and chat process
Strong proficiency in English & Hindi communication
Good customer-handling and problem-solving skills
Ability to multitask and work under pressure
Basic technical understanding (applications, system navigation, troubleshooting)
Comfortable working on weekends/holidays as required
Customer-focused and target-driven mindset
6 Days Working (Rotational Weekoff)
Shift timings : 10AM-7PM .
