01Responsibilities
Maintaining a positive, empathetic, and skilled attitude toward customers always.
Responding promptly to customer inquiries.
Communicating with customers through phones.
Acknowledging and resolving customer complaints.
Knowing our properties and services we provide inside and out so that you can answer questions.
Processing applications, and requests.
Keeping records of customer interactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Provide accurate, valid, and complete information by using the right method.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
direct requests and unresolved issues to the designated resource
communicate and coordinate with internal departments
Follow communication procedures, guidelines, and policies
Customer Service Associate
02Requirements
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
knowledge of customer service principles and practice
Key Skills and Competencies
Personal skills & listening skills
communication skills- verbal and written
problem analysis and problem-solving
attention to detail and accuracy
customer service orientation
Perks :
Provident Fund
Medical Insurance
Yearly Bonus based on Performance
Yearly appraisal
Paid Vacation and Sick leaves
Paid Holiday
Attendance Incentives
It will be rotational Shift ( 5 days working )
Interested Applicants can share Cvs at or call at +91-XXXXXXXXXX / 8097818896
