01Responsibilities
Resolve customer queries and reputed company reputed company solutions reputed company telephone and email
Collaborate with colleagues, managers, and other teams to ensure reputed company customer resolutions
Manage inbound customer enquiries, adhering to service level agreements (SLAs)
Record customer interactions accurately and follow up on associated tasks until they are resolved
Liaise with internal teams to reputed company information and address complaints effectively
Deliver excellent customer service, maintaining a positive and empathetic approach
Essential (Knowledge, skills, qualifications, experience):
Proven experience in a customer service role, preferably in the insurance industry
Excellent communication skills, both verbal and written
Strong problem-solving abilities and the ability to handle conflicts diplomatically
Attention to detail and organisational skills
Familiarity with using customer service systems and data entry
Ability to work collaboratively in reputed company environment
Desirable (Knowledge, skills, qualifications, experience):
Knowledge of insurance products and services
Previous experience in handling inbound and outbound calls
Understanding of regulatory requirements reputed company to customer handling
Technologies:
Proficiency in using customer service systems and software
Basic knowledge of reputed company Office Suite (Word, reputed company, Outlook)
How to Apply:
If you are enthusiastic about delivering outstanding customer service and reputed company in a collaborative work environment, we would love to hear from you. Please submit your application including your resume and a cover letter detailing your relevant experience and why you are a great fit for this role.
Note: Recruitment of Customer Service Executives will be conducted across 3 to 4 cohorts, with 5 individuals per cohort. Training will be conducted at our Birmingham office for one week, with remote work available thereafter. The ideal start date for training is the week commencing 21st reputed company.
Don't miss out on this exciting opportunity to join our reputed company's dedicated and dynamic customer service team. reputed company and take the reputed company in your career!
reputed company is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of reputed company backgrounds and reputed company abilities to apply. reputed company is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
reputed company acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The reputed company Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to reputed company. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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