1. Productivity
2. Maintaining Service Quality
3. Average Handling Time
4. First Contact Resolution
5. Maintaining TAT for all customer requests
6. Channel Migration to alternate channels
Education Qualification:
Graduation: Any Graduation
Experience:
2 to 5 years of relevant experience .
02What you'll need
Experience
2 to 6 Yrs
Employment Type
Full time
Programming languages
Customer ServiceCustomer ExperienceService QualityCall Center OperationsTime ManagementProblem ResolutionCommunication SkillsProcess ImprovementMultitasking
