Job Requirements About the Role Join IDFC FIRST Bank as a Customer Service Executive - Retail Asset Inbound and be the voice of exceptional service In this role you ll handle inbound customer queries related to retail asset products ensuring timely resolutions and a delightful experience Based in Airoli Navi Mumbai this is a great opportunity to grow your career in a rapid-paced customer-centric environment with one of India s leading banks Key Responsibilities Primary Responsibilities Handle inbound calls and resolve customer queries related to retail asset products Provide accurate timely and personalized solutions to enhance customer satisfaction Educate customers about bank products and services to support informed decisions Maintain detailed records of customer interactions and transactions Meet individual and team targets for service quality and customer satisfaction Secondary Responsibilities Collaborate with internal teams to ensure quick resolution of customer issues Stay updated on bank products services and processes Support sales goals through effective customer engagement What We Are Looking For Education Bachelor s degree in any discipline Full-time Experience Minimum 1 year in customer service preferably in banking or financial services Skills and Attributes Excellent communication in English and Hindi regional languages are a plus Strong problem-solving and decision-making skills Customer-focused with a positive attitude Comfortable working in rotational shifts including weekends and holidays Proficient in computer systems and applications .
