Job Requirements Role Job Title Customer Service Executive-Retail Asset CCU Business Service Function Department Customer Experience Place of work Customer Contact Center Phone Banking unit Roles Responsibilities 1 Productivity 2 Maintaining Service Quality 3 Average Handling Time 4 First Contact Resolution 5 Maintaining TAT for all customer requests 6 Channel Migration to alternate channels Secondary Responsibilities Drive all the initiatives in the Customer contact center Key Success Metrics Productivity Average handling time First contact resolution .
